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            Partner and Customer Experience Cloud Licenses for Manufacturing

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            Partner and Customer Experience Cloud Licenses for Manufacturing

            Experience Cloud for Manufacturing is available with both Partner Community for Manufacturing and Customer Community Plus for Manufacturing licenses. Admins can build a partner portal or a customer portal based on the license they have.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions

            For a comprehensive list of capabilities and comparisons for Customer Community Plus and Partner Community licenses, see Experience Cloud User Licenses.

            Partner Community for Manufacturing License

            You need this license to create a portal to connect with your partners, distributors, and suppliers.

            You can coordinate with partners on sales agreements and help partners track the agreement terms. They can also track leads, opportunities, quotes, and campaigns. Partners can review the activities of the assets they own and monitor their asset fleet operations. Partners can use self-service processes to resolve problems. They can get near real-time visibility into the inventory at various locations such as warehouses and distribution lots. Partners can view warranty terms for various products and assets, submit warranty claims, and track claim status and approved amounts. You can also give partners visibility into advanced account forecasts and help them to make adjustments to forecasts. They can also upload rebate claims, ship and debit claims, and proof-of-sale documents. You can share visits and action plans with distributors to track their performance.

            Person accounts aren’t supported.

            Note
            Note If you use the Partner Community license, you can share leads, opportunities, campaigns, and quotes with external users.

            Customer Community Plus for Manufacturing License

            You need this license to create a portal to connect with your customers.

            You can give customers access to cases, knowledge articles, and orders so that customers can track their assets and warranties, view their sales and service activities, and quickly resolve issues through self-service processes. Customers can also monitor the activities of their assets and asset fleets.

            Both business accounts and person accounts are supported.

            Note
            Note If you use the Customer Community Plus license, you can’t share leads, opportunities, campaigns, and quotes with external users.
             
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