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            Deliver Delightful Service with Service Console for Manufacturing

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            Deliver Delightful Service with Service Console for Manufacturing

            Orchestrate every part of the service experience and provide meaningful, personalized interactions to your customers using the Service Console for Manufacturing and the service console components. Customer service representatives (CSRs) can use the Service Console for Manufacturing to get a unified view of customers at their fingertips, quickly resolve their problems, and proactively address potential issues or opportunities. CSRs can work with service console components to meet the needs of your customers and business. Service technicians in the field can generate service estimates quickly using the Pre-Work Estimation app.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions
            • Service Console for Manufacturing
              The Service Console for Manufacturing ties together powerful components that elevate the productivity of customer service representatives (CSRs) and present a 360-degree view of the customer. The console can help CSRs quickly resolve customer cases, proactively address issues, and take advantage of upsell opportunities, like warranty renewals and related subscriptions.
            • Service Console Components in Manufacturing Cloud
              Service Console for Manufacturing empowers customer service representatives (CSRs) to get a holistic view of a contact, promptly resolve customer queries, and get alerts about critical activities. Asset Service Console for Manufacturing gives CSRs a 360-degree view of an asset and its activities, such as its major milestones, service performed on it, and its related cases and warranties. Service console components are versatile capabilities that can be customized within these consoles or extended to work with other standard pages.
            • Provide On-Site Pre-Work Estimates and Track Customer Approvals
              Let service technicians in the field generate quick estimates for products and services, track customer approvals, and create orders—all without leaving the customer site. To get started, use the pre-work estimation OmniScripts, OmniStudio FlexCards, Document Templates, and a custom component. Pre-work estimation components work in the Salesforce desktop site and in the Salesforce mobile app.
             
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