Manage Warranties and Service Standards for Your Products and Assets

Establish robust warranty eligibility terms and entitlements for products and assets and standardize your service operations. Manage product and asset warranties by recording warranty term details and assigning them to products, product families, or assets. Extend or restrict coverage for warranty terms based on product fault, labor effort required, or product part. Define a comprehensive set of service standards that can be accurately and consistently used in the warranty lifecycle and other operations performed by your company.

• How Warranty Terms and Service Standards Information Is Represented in Manufacturing Cloud
  Learn how you can capture information about products, warranty terms and entitlements, and service standards.
• Create a Warranty Term
  Define warranty terms to specify the eligibility requirements and the entitlements you provide to rectify issues with products. Specify the labor, parts, expenses, and exchange options covered under the warranty term.
• Create a Warranty Term Coverage
  Define warranty term coverages to introduce greater granularity and flexibility to your rules on warranty eligibility and entitlement. You can extend or restrict the coverage of a warranty term based on labor effort required or expenses incurred. Specify the part of a product or the product labor code or expense code to be included or excluded in the coverage of a warranty term.
• Create a Product Warranty Term
  To assign a warranty term to a product or product family, create a product warranty term. The standard warranty terms assigned to a product or product family apply to all assets for that product or product family.
• Create an Asset Warranty
  To assign a warranty term to an asset, create an asset warranty. Specify any extensions or exclusions for the assigned warranty term.
• Create a Code Set
  Establish a robust set of service standards that can be accurately and consistently used in various operations performed by your company. Define a code set to standardize the definition of a situation or an activity, for example for code sets for labor activities, product defects, and expenses.
• Create a Product Fault Code
  Create product fault codes to establish standardized descriptions of the typical faults in a product. Use product fault codes to easily identity the defects in a product and sort products repairs and replacements based their faults.
• Create a Product Labor Code
  Define product labor code to standardize the type of labor services your company offers with their estimated effort. You can specify product labor codes in warranty term coverages to extend or restrict the labor services that are covered under a warranty term.
• Create a Codeset Relationship
  Define codeset relationships to associate a code set with another code set. For example, create codeset relationships between product fault codes and product labor codes to map the combinations of product defects with the different labor services that can rectify them.