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            Introduction to Manufacturing Cloud

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            3. Manufacturing Cloud

            Introduction to Manufacturing Cloud

            Salesforce Manufacturing Cloud is a platform that helps you manage your entire book-of-business and customer service lifecycle, while increasing collaboration and transparency between sales, operations, and partners.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise, Unlimited, and Developer Editions

            Manufacturing Cloud extends Sales Cloud and Service Cloud with industry-specific capabilities. It’s built on the Salesforce Customer 360 platform; it’s not a managed package. Your business can decide how Manufacturing Cloud is implemented in your org. You can implement Manufacturing Cloud for Sales, Manufacturing Cloud for Service, or Manufacturing Cloud for both Sales and Service. You can have a mix of Manufacturing Cloud users and standard Sales Cloud or Service Cloud users.

            You can integrate Manufacturing Cloud with your existing Enterprise Resource Planning (ERP) systems and Order Management Systems (OMS) by using APIs, the MuleSoft Accelerator for Manufacturing, or other middleware solutions. Think of Manufacturing Cloud as a system of record, engagement, and innovation that sits on top of your back-office systems.

            Components included in Manufacturing Cloud

            Manufacturing Cloud Users

            Manufacturing Cloud can be used by companies in the manufacturing industry who want to manage their commercial operations, orchestrate their service experience, and streamline their partner engagement.

            • Original equipment manufacturers (OEMs)
            • Production suppliers
            • Distribution or aftermarket manufacturers
            • Process manufacturers
            • Oil and gas producers
            • Companies that manage run-rate, on-going, or long-term business
            • Companies that want to orchestrate their service lifecycle
            • Companies that want to drive greater partner engagement

            Benefits of Manufacturing Cloud

            Manufacturing Cloud can help your business in various ways.

            • Modernize your commercial operations
            • Manage, grow, and forecast your entire top-line revenue
            • Transform your service experiences
            • Consolidate customer interactions into a single source-of-truth
            • Simplify and strengthen your partner engagements
            • Make faster, more informed decisions with actionable analytics

            See Also

             
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