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            Capabilities of Warranty Lifecycle Management

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            Capabilities of Warranty Lifecycle Management

            Use the capabilities of Warranty Lifecycle Management in Manufacturing Cloud to achieve various business outcomes.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions
            Key Business Outcome Capability
            Manage warranties for products and assets
            • Define comprehensive warranty entitlements including labor, parts, and expenses covered and exchange types
            • Establish thorough terms on warranty eligibility based on product usage, warranty duration, and more
            • Assign warranties to products, product families, and assets
            • Extend or restrict warranty term coverage based on product defect, labor service required, or causal part of the product
            • Define exclusions, void terms, and extensions for the coverage of warranties assigned to specific assets
            Establish robust service operation standards
            • Create standard codes to describe product defects, labor services, expenses, and other operations
            • Map the combinations of product defects with the different labor services that can rectify them
            • Apply consistent standards while defining warranty terms and adjudicating warranty claims
            Capture warranty claims from partners and distributors
            • Accurately investigate product defects with detailed information on defective assets, causal parts, and product fault codes
            • Get visibility into existing warranty coverages to verify claim eligibility
            • Track expenses incurred, labor services performed, and parts replaced to rectify the asset
            • Associate stakeholders involved with a warranty claim to solicit additional information
            • Let partners effortlessly create warranty claims on the Manufacturing Experience Cloud site
            Manage the return process for service parts
            • Review a warranty claim and request for one or more of the replaced parts to be returned to you.
            • Specify the pick up and destination locations for the damaged part.
            Set up process automation to adjudicate warranty claims
            • Build a flexible adjudication process that meets your company’s needs by using process automation tools
            • Reduce subjectivity and processing time for claim adjudication
            • Quickly perform administrative tasks
            Adjudicate warranty claims manually
            • Review warranty claim details and adjudicate the claim from a single page
            • Determine approved payouts for every expense incurred, labor service performed, and part replaced to repair the asset
            • Audit warranty claims processed by automation workflow or other claim adjudicators
            • Verify approved claimed amounts for warranty claims with significant financial implications
             
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