Create supplier recovery claims from warranty claims. A supplier recovery claim is a
request made to a supplier for reimbursement of costs incurred due to defects or quality issues in
the supplier's products or services.
Required Editions
Available in: Enterprise, Unlimited, and Developer
Editions
User Permissions Needed
To create supplier recovery claims:
Warranty Lifecycle Management and Claims Management Foundation
A supplier recovery claim is created for each causal part in a warranty claim.
From the App Launcher, find and select Claims.
From the list view, open the claim record for the warranty claim that you wish to raise a
supplier claim for.
The warranty claim record can be in any state.
In the quick action menu, click Create Supplier Recovery
Claims.
Note If you don’t want the warranty claim adjudicators to edit the Total Adjusted Amount, set
the field-level security accordingly.
Note If a warranty claim doesn’t specify the price of a causal part or other expenses, the
supplier recovery claim is created without a value in the Total Claimed Amount field.
Similarly, if there are multiple suppliers for a part, the claim is created without a value in
the Account field in the claim, and Claimed Amount field in the claim coverage payment
details. For example, if the same part is supplied by two suppliers, the Account and Claimed
Amount fields aren’t populated. In this scenario, you must manually update the
information.
The information on the Details tab of the warranty claim is replicated and a
separate supplier recovery claim is created for each causal part covered under the contract.
These records are created in the Draft status.
Review this draft and edit the fields on the Details tab, if necessary.
To submit the claim to the supplier, select Submitted in the Status
field and save your changes.
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