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            Supplier Recovery Management

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            Supplier Recovery Management

            Use the supplier recovery claim process to raise a reimbursement request for parts that are covered under contract terms with suppliers. Ensure that you clearly define the supplier recovery terms when you enter into contracts with suppliers. So, when you adjudicate a warranty claim, if the defective part is under a contract with a supplier, you can be reimbursed for those costs based on the contract terms. If you incur a cost due to quality issues in the products or services provided by a supplier, create supplier recovery claims to recover the cost from the supplier. Create supplier recovery claims from an existing warranty claim. Suppliers can adjudicate claims from the Experience Cloud site.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions

            Watch this video to understand how you can effectively manage the supplier recovery claim process to recover costs for defective parts.

            If you aren’t able to watch the video in full screen, open the video in a new tab: Watch videoSupplier Recovery Management.

            • Suppliers and Contracts
              Define the supplier recovery terms that you want to enter into the contracts with suppliers. These contracts include information about the parts that are supplied by the supplier. Specify the price that the supplier agrees to pay for the causal part and whether you must return the defective part to them. Recovery can be for labor, parts, or any other expenses covered in the contract. The creation of a detailed supplier contract simplifies the supplier recovery claim process.
            • Create Supplier Recovery Claims
              Create supplier recovery claims from warranty claims. A supplier recovery claim is a request made to a supplier for reimbursement of costs incurred due to defects or quality issues in the supplier's products or services.
            • Track Supplier Recovery Claims from Your Manufacturing Portal
              Suppliers review the supplier recovery claims raised by the manufacturer by using the Manufacturing Experience Cloud site. The claim adjudicator at the supplier approves or rejects the payout after thorough deliberation.
            • Example: Supplier Recovery Claims in Manufacturing Cloud
              Capture information about claims, claim items, claim details, claim coverage, and claim coverage payment details.
             
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