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How Warranty Terms and Service Standards Information Is Represented in Manufacturing Cloud
Learn how you can capture information about products, warranty terms and entitlements, and service standards.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
| Requirement | Action | Example |
|---|---|---|
| A manufacturer wants to model each stock-keeping unit (SKUs) sold. Each product has a price that’s related to it and can be sold to a customer. | Create Product records. | Marine Exploration Corporation, a manufacturer, creates products for Marine Generator Gold-Y priced at $82,000, Marine Generator Silver-Z, Generator Rotor priced at $30,000, and Generator Regulator priced at $8,000. |
| A manufacturer wants to model multiple products under a product family. A product family is collection of related products. | Create picklist values for the Product Family field on the Product object. | Marine Exploration Corporation creates the Marine Generators product family to group the Marine Generator Gold-Y and Marine Generator Silver-Z products. |
| A manufacturer wants to model physical items of commercial value that are manufactured, delivered, sold to a customer, or installed as a part of another asset. An asset is an instance of a product. | Create an Asset record. | Marine Exploration Corporation sells a Marine Generator Gold-Y JS0609 asset to a partner. |
| A manufacturer wants to define a relationship between two related products, such as a product and its part. | Create a Product Related Material record. | Marine Explorations Corporation creates a product relater material to define a relationship between Marine Generator Gold-Y and its component, Generator Rotor. |
| A manufacturer wants to define the eligibility requirements and entitlements for warranties for products, product families, and assets. | Create a Warranty Term record. | Marine Exploration Corporation creates a standard warranty term called Marine Generator Standard Warranty with a warranty duration of 24 months, 60% labor covered, and 85% expenses covered. |
| A manufacturer wants to extend or restrict the coverage of warranty terms based on product fault, labor effort required, or product part. | Create a Warranty Term Coverage record. | Marine Exploration Corporation extends the coverage of the Marine Generator Standard Warranty to cover the Generator Rotor product component and the Rotor Control Repair product labor code. |
| A manufacturer wants to associate a warranty term to a product or product family. | Create a Product Warranty Term record. | Marine Exploration Corporation associates the Marine Generator Standard Warranty with the Marine Generator Gold-Y product. |
| A manufacturer wants to associate a warranty term to an asset and define extended or restricted eligibility requirements or entitlements. | Create an Asset Warranty record. | Marine Exploration creates an asset warranty to extend coverage of the warranty of the Marine Generator Gold-Y JS0609 asset. They extend the labor covered to 75% and expenses covered to 90%. |
| A manufacturer wants to define unique codes to standardize the definitions of labor activities, product faults, and expenses. | Create a Code Set record. | Marine Exploration Corporation creates these code sets:
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| A manufacturer wants group logically related codes. | Create picklist values for the Code Set Type field in the Code Set object. | Marine Exploration Corporation creates a Labor Expense code set type to group all code sets on labor expenses. |
| A manufacturer wants to associate a code set on a product fault with a product or a product family. | Create a Product Fault Code record. | Marine Exploration Corporation creates product fault codes to associate these code sets with each other:
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| A manufacturer wants to associate a code set on a labor service with a product or a product family and specify estimated effort. | Create a Product Labor Code record. | Marine Exploration Corporation creates product labor codes to associate the following with each other:
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| A manufacturer wants to create a relationship between two code sets, such as a product labor code and a product fault code. | Create a Codeset Relationship record. | Marine Exploration Corporation creates code set relationships to associate these code-sets with each other:
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