Industries Order Management

Industries Order Management (also called Order Management, IOM or just OM) is a product module that delivers best-in-class, next-generation order management capabilities to communications, media and energy companies.

It is based on a framework that provides a seamless user experience across all order management-related modeling and runtime functions and uses a single Master Data Model (MDM) paradigm with supporting tools to enable users to collaborate in real-time.

Order Management provides a wide array of both next-generation and traditional order management capabilities on this architecture, including:

• Commercial and technical order decomposition

• Order orchestration based on dynamically generated workflows

• Connection handling

• Automated, manual and fallout management capabilities

• Order handling and life cycle management

• Visualization of fulfillment flows by CSRs, Fulfillment Operators and other users.

For information on Order Management performance and order volumes, see Application Constraints.

• What's New in Industries Order Management for Winter '24
  This section provides a summary about the new features and enhancements for Industries Order Management. This section provides a summary about the new features and enhancements for Industries Order Management. Check back frequently as this page is updated on a regular basis, in between releases.
• The Industries Order Management Solution
  The goal of Industries Order Management is to revolutionize the order management space by providing the first enterprise catalog-driven order management application that does the things described here.
• Definition of an Order in Industries Order Management
  For Industries Order Management, an order is defined in terms of licensing purposes as any captured customer order that's expected to be decomposed and fulfilled using Industries Order Management. Orders that are split prior to submission to Order Management (for example, by ESM) are to be counted as individual orders, and are included in the total.
• Order Management Design and Implementation Best Practices
  When designing your Industries Order Management setup, or when troubleshooting a mature setup, consider the practices suggested on this page. These practices aren't strictly required, but are generally good ideas. If you already have a mature design that's working well, then you might not need these tips.
• Order Management Plus Only: Patch Releases
  Periodically, we add patch releases for Order Management Plus.
• Order Decomposition
  The Industries Order Management decomposition process is responsible for enriching an order with the technical information required to fulfill the order during orchestration.
• Order Orchestration
  After the decomposition function is complete, the process of communicating with external systems to fulfill an order can begin. Industries Order Management controls the interactions with these external systems through order orchestration.
• In-flight Amendments in Order Management
  Industries CPQ and Order Management allow a fulfillment operator to change a submitted order before it reaches the point of no return. These kinds of changes are called in-flight amendments.
• Creating an Orchestration Scenario
  When you create an orchestration scenario, you associate the previously created commercial offer or technical product with the orchestration plan using rules that are applied at runtime. For example, execute this orchestration plan if the product = X and the action on the product is Add.
• Integrating with Third Party Fulfillment Systems
  When fulfilling orders, Industries Order Management often communicates with external (third-party) systems. The method for communicating with those systems is through an orchestration item called a callout.
• Customizing Order Management
  The section is intended for customers and professional services developers who need to extend Industries Order Management product functionality.
• Preparing for Production
  This section describes technical inventory and its role in preparing Order Management for production.
• Fallout Handling
  When configuring orchestration items, fulfillment designers have the opportunity to specify the queue that an error is sent to. This section provides details on the configuration of fallout handling.
• Manage Jeopardy (Service Level Agreements)
  Industries Order Management can inform you when an order is at risk of missing its assigned service level agreement (SLA). The jeopardy status appears on Order Items, Orchestration Items, Orders, Fulfillment Requests and Fulfillment Request Lines.
• Setup, Operations, and Integration for Order Management
  These topics give developers a diverse range of technical information, including the setup and configuration of development environments as well as creating integration logic to fulfillment systems. In order to create integration logic, a set of REST APIs is also available to support developers.
• OM Plus: Security and Encryption
  The topics in this section describe the security aspects of Order Management Plus.
• System Administration for Order Management
  The topics in this section describe the setup and operation of Industries Order Management, as well as integration with various environments. This section also covers security, with a focus on encryption and protecting personally-identifiable information.
• Troubleshooting Industries Order Management
  The topics in this section cover some common troubleshooting tips for Order Management and Order Management Plus.
• Industries Order Management General Post-Upgrade and Installation Tasks
  This section contains instructions on how to accomplish post-installation and post-upgrade steps. You can ignore this section if you haven't been directed here by a Post-Installation or Post-Upgrade guide.