Monitor and visualize patient engagement metrics to gain insights into Patient Support
Program (PSP) interaction, empowering program leads to customize interventions and provide
targeted support. Use real-time patient engagement metrics to monitor low engagement or adherence,
and personalize communication and follow-ups.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited editions of Life Sciences
Cloud
Filter the data in the Patient Engagement dashboard by region, patient support program, and
time period to get personalized and targeted analysis.
The KPIs section highlights Patient Support Program (PSP) performance using key metrics.
Monitor total programs, patient enrollment, and assessment rates to gauge program reach and
engagement. To assess recruitment effectiveness track patient response to interventions and
calculate enrollment rates.
The Assessment Outcome section measures the effectiveness of patient care and success of
treatments by tracking key performance indicators. Improve health outcomes, patient
satisfaction, patient adherence rates, and patients' quality of life. Analyzing these KPIs helps
organizations refine their products and services for a more patient-centric healthcare
system.
The Programs that Need Attention section highlights critical insights into life sciences
programs. Identify programs that need immediate attention, benchmark successful initiatives by
patient engagement, and delve into detailed program specifics. Make informed decisions and
efficiently allocate resources to optimize program performance and accelerate progress.
Example A program lead can use the Patient Engagement dashboard to find patterns in how patients
interact with and follow a specific program. By filtering the data by region and time, leads can
pinpoint areas with low engagement and proactively implement targeted interventions, such as
personalized communication campaigns or follow-up calls, to improve patient participation and
treatment adherence.
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