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          Product Catalog Index Errors and Troubleshooting

          Product Catalog Index Errors and Troubleshooting

          Updating the index can, at times, cause errors in products or even index failures. On the Indexes page of the Index and Search Configuration tile, review the different error scenarios and the corresponding actions you can take when updating the index.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud

          Review product errors and index failures on the Indexes tab.

          Check out the different error scenarios and the corresponding actions you can take when updating the search index:

          Index Update Status Scenario Maps To Action
          Completed Index completed without product errors Completed status in Rebuild History None
          Index completed with product errors Product error warning Download the CSV file and resolve the product errors.
          Failed Index failed without product errors Index failure banner Use the information in the failure message to resolve the issue.
          Index failed with product errors
          • Index failure banner
          • Product error warning
          • Use the information in the failure message to resolve the issue.
          • To resolve the product errors, download the CSV file in the warning message.
          Note
          Note

          The ErrorAttributeDataSizeLimitExceeded code in the CSV file indicates that you have reached the data size limit for all localized and nonlocalized attributes of a product for a single locale. Review your products to see if you can reduce the data indexed for search. For additional help, contact Salesforce Customer Support.

          In case of product errors or index failures, Salesforce recommends that you rebuild the index after resolving issues.

           
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