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Program and Case Management
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          Considerations for Participant Management Agent

          Considerations for Participant Management Agent

          To use Participant Management Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.

          Available in: Lightning Experience
          Available in: Enterprise, Professional, Unlimited, and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on license, where Program Management is enabled. Requires each user to have the Agentforce or Einstein add-on to access the actions.

          Language and Locale Support

          Participant Management Agent supports English in this locale.

          Locale Code
          English (United States) en_US

          Large Language Model Support

          Participant Management Agent supports OpenAI GPT-4o (GPT 4 Omni). See Large Language Model Support.

          Einstein Trust Layer Service Support

          Participant Management Agent supports the Trust Layer services supported by the Agentforce Employee Agent type.

          Usage Types Billed By Participant Management Agent

          Participant Management Agent uses generative AI and Data 360 to ingest, store, and process data. You’re billed in these categories when you use the subagents and actions contained in the Participant Management Agent template. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

          Tip
          Tip This feature has access to Digital Wallet, a free account management tool that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org’s usage. To learn more, see About Digital Wallet.
          Digital Wallet Card Usage Type Description Notes
          Flex Credits Standard Action Usage is determined by the number of standard agent actions. See Flex Credits Billable Usage Types

          When you use Participant Management Agent, credits can be consumed in usage types on other consumption cards by related features such as Agentforce Data Library or Audit and Feedback.

          Important
          Important Logged-in users with the Unmetered User AI permissions don’t consume Flex Credits. See Metering for Agentforce and Generative AI Usage.
           
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