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          Create a Support Program in Education Cloud

          Create a Support Program in Education Cloud

          Educational institutions use program management to define and disperse benefits to support student success and mentoring initiatives. To assign a success team, add a benefit, and include an intake assessment to a new support program, use an enhanced creation process in Education Cloud.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud
          User Permissions Needed
          To create support programs with assessments: Education Cloud Full Access
          1. From the App Launcher, find and select Student Success or Mentoring.
          2. From the app navigation menu, select Programs.
          3. Click New Support Program.
          4. Enter a name and start date for the program.
          5. For Status, select Active.
          6. Under Additional Details, find and select the success team.
            Note
            Note We recommend that you relate advising programs to success teams to make sure that features work as intended.
          7. To allow learners to view the program, select Show on Learner Portal.
          8. For Omni Process, enter the name of your assessment Omniscript.
          9. Under Benefit, select the type of education benefit that you want to create.
          10. Under Benefit Details, enter a benefit name.
          11. Enter the benefit type, such as Advising or Mentoring.
          12. To make the benefit available, click Active.
          13. Enter any other details, and then save your changes.
           
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