Agentforce for Public Sector Solutions

With Agentforce, create agents with purpose-built skills to enhance your workflows. Employees can interact with agents using everyday language, ask questions, and provide instructions. Agents can securely access your agency’s data and take accurate actions to provide relevant and instant assistance to your employees.

Here are some examples of what agents can do for employees.

• Summarize a complaint, find regulatory code breaches, and send emails to the parties involved
• Help assess incoming complaints and convert them into investigations by creating new cases or linking to existing ones, and then manage the transfer of participants, regulatory code violations, and evidence from the complaint to the linked case
• Help identify potential candidates for a job opening from the pool of past applicants
• Summarize application forms for recruiters and share screened forms with hiring managers
• Answer questions about inspections, site visits, regulatory code violations, enforcement actions, and other compliance matters

Agents can complete these tasks and more through agent actions that make use of Salesforce automation capabilities such as prompt templates, flows, Apex, and API integrations. Agent actions that support the jobs to be done for a particular function, such as candidate sourcing or complaint resolution, are grouped together in a topic. Public Sector Solutions includes prebuilt topics and actions that you can use to create agents with the required skills. Adapt the topics and actions to your workflow, or use them as a reference to build your own topics and actions.

• Considerations for Agentforce for Public Sector Solutions
  Before creating an agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
• Candidate Sourcing with Agentforce
  Recruiters can collaborate with an AI agent to identify potential candidates for a job opening. They can also create leads for the candidates to track outreach, and send outreach emails to invite the candidates to apply for the job opening.
• Job Recommendation with Agentforce
  Help applicants find relevant job openings based on their profile information, preferred location, or specified distance. The Job Recommendation Agent is an AI-powered assistant designed for your Experience Cloud site (Applicant Portal).
• Recruitment Assistance with Agentforce
  Enable constituents to chat with an AI-powered agent to get accurate, timely answers to frequently asked questions (FAQs) about your public sector hiring process, agency culture, and work policies.
• Complaint Intake with Agentforce
  Provide an Agentforce Service agent on your self-service site to help constituents file complaints easily. Have the agent answer questions about the intake process and guide the constituent to provide all the details needed to triage the complaint and begin a review.
• Application Screening with Agentforce
  Help recruiters and HR specialists efficiently screen job applications using an agent that provides them with a quick summary of each application. They can then share the shortlisted applications with hiring managers for further assessment.
• Complaint Management with Agentforce
  Empower complaint intake officers to manage large complaint volumes efficiently and effectively. Prioritize complaints for resolution using rules and expression sets. Convert complaints into investigations by creating new cases or linking to existing ones. Automate the repetitive, time-consuming tasks in processing complaints so that complaint intake officers can focus on the resolution strategy.
• Compliance Management with Agentforce
  Compliance officers can use an agent to automate post-visit administrative tasks, allowing them to focus on complex cases. The agent reviews policy documents to identify and summarize violations, suggests appropriate enforcement actions and penalty fees, and emails these details to business owners for their action.
• Benefit Assistance with Agentforce
  Use an AI-powered chatbot on your Experience Cloud site to provide constituents with information about benefit programs, qualification criteria, and application processes.
• Constituent Agent for LPI Assistance with Agentforce
  Use an AI-powered agent on your Public Sector Experience Cloud site to help constituents identify the licenses, permits, and inspections they need for their business or personal goals.