Compliance Management with Agentforce

Compliance officers can use an agent to automate post-visit administrative tasks, allowing them to focus on complex cases. The agent reviews policy documents to identify and summarize violations, suggests appropriate enforcement actions and penalty fees, and emails these details to business owners for their action.

Create an agent with the prebuilt Regulatory Compliance topic. The agent helps compliance officers to complete these tasks:

Analyze inspection findings

Use policy documents to identify applicable regulatory code violations and their details based on the visit context.

Determine and create enforcement actions

Identify appropriate enforcement actions, including details such as compliance due dates, status, and priority.

Calculate penalty fees

Calculate regulatory transaction fee records or penalties, providing details such as fee amount, due date, and status.

Draft and send communication emails

Generate and send templated emails that include inspection details, violations, and enforcement penalties, streamlining communication with business owners.

Respond to inquiries

Answer questions regarding inspections, site visits, regulatory code violations, and compliance issues.

Find relevant policy sections

Effortlessly locate specific sections or topics in policy documents concerning regulatory code violations.

Validate regulatory codes

Ensure the accuracy and validity of regulatory codes, reducing the risk of non-compliance.

Summarize violation details

Provide concise summaries or detailed information about regulatory codes and violations, aiding in quick decision-making.

Automate record creation

Create records for regulatory code violations, violation enforcement action, and regulatory transaction fee, ensuring accurate documentation.

• Compliance Management Agent Topic and Actions
  Public Sector Solutions includes a topic for regulatory compliance and related agent actions. Add the topic to your agent that automates key compliance management tasks to help the compliance officers focus on key decision-making and complex tasks.
• Considerations for Compliance Management with Agentforce
  Learn about some key factors that affect the agent’s behavior when customized for Compliance Management.
• Configure Prerequisites for Compliance Management with Agentforce
  Before you set up the agent to assist compliance officers, complete these prerequisites.
• Manage Users
  Update the existing profiles and user records for compliance officers and inspectors. Give users the permissions they need to complete their tasks.
• Set Up Data 360 for Compliance Management with Agentforce
  Set up Data 360 and connect your Public Sector Solutions org to Data 360 to ingest policy documents into Data 360.
• Prepare Data for Compliance Management with Agentforce
  Upload the policy documents and obtain the retriever ID.
• Set Up the Compliance Management Agent
  Create an Agentforce Employee Agent and add the Regulatory Compliance topic to it. Create and assign a permission set to give compliance officers access to the agent.
• Manage Compliance with Agentforce
  Work with the agent to determine whether there was a violation. Get a quick summary of the violation, identify the related violation enforcement actions, and violation fees, if any. Finally, send a summary of the visit with all the details to the business owner related to the inspection visit.