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Public Sector Solutions Documentation
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            Configure and Use Audit Trail in Public Sector Solutions

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            Configure and Use Audit Trail in Public Sector Solutions

            Detect potential fraud and prevent identity theft by monitoring and analyzing constituent identity verification records in Public Sector Solutions.

            Required Editions

            View supported product editions.
            User Permissions Needed
            To set up Audit Trail: Customize Application AND Industry Service Excellence
            To use Audit Trail: Industry Service Excellence

            With Audit Trail, intake agents or customer service representatives can see the engagement interaction records that are created when someone verifies a constituent's identity by using the Identity Verification flow. See lists of engagement interaction records by date range and select any record to view its details, including the overall status, verification questions, and verification status for each question.

            Note
            Note Answers to verification questions are hidden to protect constituent privacy.

            See Also

             
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