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Don't keep constituents waiting. Get notified that you need to act on a record to process an application or address a constituent concern.
| View supported product editions. |
| User Permissions Needed | |
|---|---|
| To set up Record Alerts: | Customize Application AND Industry Service Excellence AND OmniStudio Admin |
| To use Record Alerts: | Industry Service Excellence AND access to the object that uses Record Alerts |
Stay apprised of application, case, and other records that need attention from a Public Sector service representative with Record Alerts. The Record Alert component shows caseworkers, application reviewers, and other users when they need to act on a record. It provides a description of the alert and organizes alerts by categories, such as type, priority, and severity. Users can dismiss or snooze alerts
Public Sector supports record alerts on person accounts, business accounts, and individual applications.
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