Loading
Public Sector Documentation
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            CRM Analytics for Public Sector

            You are here:

            1. Salesforce Help
            2. Docs
            3. Public Sector Solutions

            CRM Analytics for Public Sector

            Use CRM Analytics to gain intelligent insights that help licensing and permitting agencies improve departmental productivity and constituent satisfaction, and to gain insights into caseloads, case trends, community impact, and caseworker efficiency.

            Required Editions

            View supported product editions.
            Note
            Note Public Sector Solutions is now Agentforce Public Sector. You may see references to Public Sector Solutions in Salesforce applications and documentation.

            Public Sector provides these CRM Analytics apps.

            Analytics for Licenses, Permits, and Inspections

            The Analytics for Licenses, Permits, and Inspections app to gain intelligent insights that help your agency improve departmental productivity and constituent satisfaction. It includes these dashboards.

            • Compliance Insights
            • Executive Summary
            • Department Summary
            • Account Insights

            Caseworker Productivity App

            The Caseworker Productivity App helps you monitor case worker performance and assess the impact of your benefit programs in the community. It includes these dashboards.

            Workload Management Analytics
            See caseloads, case trends and distribution, performance, and community impact. Use the analytics to make staffing decisions, improve the team’s productivity and efficiency, and meet service-level agreements (SLAs). Prioritize cases based on community impact and allocate resources to assistance programs based on the amount or quantity of benefits disbursed.
            Case Analytics
            See how long it takes to process cases to help ensure that you meet SLA requirements.
             
            Loading
            Salesforce Help | Article