Amending, Renewing, and Canceling Assets

Use Agentforce Revenue Management to manage the products or assets that your customers purchase. With this feature, your sales reps can amend, renew, or cancel assets to meet the needs of your customers.

• General Procedures
  Manage products and optimize revenue across your organization by using the asset lifecycle amendment, renewal, and cancellation actions. Use the Managed Asset viewer on your Account or Contract page to initiate these lifecycle changes.
• Advanced Amendment and Renewal Features
  Agentforce Revenue Management provides flexible asset management by helping sales reps to apply negotiated contract pricing to amendments and renewals. You can use specialized features to adjust subscription start and end dates for termed assets, perform field or price-only updates without changing configurations, and use the Rollback tool to reverse the most recent future-dated transactions. These capabilities ensure data integrity and accommodate evolving customer needs throughout the asset lifecycle.
• Specialized Transaction Types
  Streamline sales operations by transferring asset quantities between accounts or swapping products while maintaining accurate audit trails and relationship labels. Use lot-based renewals to honor original purchase prices across multiple transactions and apply price uplifts to individual lots. You can also renew expired assets and subscriptions by choosing new start and end dates, providing flexibility for late renewals and trial extensions.
• Specialized Asset Considerations
  Agentforce Revenue Management allows you to modify assets with scheduled future transactions, such as upsells, renewals, or swaps, by using specific amendment types. Sales reps can meet precise contract requirements and manage global subscriptions by using exact time zone precision to establish accurate asset state periods. Additionally, users can negotiate and track changes to catalog or negotiated rates and grants through an asset-level audit trail during amendments and renewals
• Update Assets to Reflect Changes by Using Flows
  Update your assets after completing amendment, renewal, or cancellation changes to your quotes or orders. This process ensures that your assets accurately reflect modifications made to the asset lifecycle.