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          Configure Record Alerts in Lightning Experience

          Configure Record Alerts in Lightning Experience

          Add the FlexCard component to the record page so that your users can view record alerts in their console.

          Required Editions

          User Permissions Needed
          To use FlexCards and Integration Procedures for Record Alerts:

          Omnistudio Admin permission set

          1. Follow the instructions to enable Standard OmniStudio Runtime.
          2. In Lightning App Builder, on the record page that you're editing, drag the FlexCard standard component from the Components panel to the Lightning page canvas. Position it where you want it to appear.
          3. In the properties panel, select the kind of FlexCard to use.
            For example, to aggregate record alerts across financial account transactions, financial accounts, and person accounts, select ServiceExcellenceAlertCard.

            If you don’t need your alerts to be aggregated when they’re displayed to the user, select ServiceExcellenceGenericAlertCard.

          4. Specify the maximum number of alerts (up to 20) to display in the component.
            Use syntax like this: {"Limit":5}.
            Service Excellence Alert Card Configuration
          5. If you're using the ServiceExcellenceAlertCard, specify the maximum number of aggregated alerts (up to 10) to show in the component.
            Use syntax like this: "ChildLimit":5.

            To aggregate alerts, use syntax like this:"AggregateAlerts":true, separated by commas and surrounded by curly brackets.

            For example:
            {"Limit":5, "ChildLimit":5, "AggregateAlerts":true}
            Service Excellence Alert Card

            Field names are case-sensitive.

          6. Save your changes. If your page is new, activate it.
           
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