Sync Management

To configure how data is synced between Salesforce and mobile devices, configure the Sync Management app.

When business data and business workflow-specific data are modified on Salesforce, the system identifies the difference and applies the changes to mobile devices during a sync process. When a sync process begins, the Sync Management app verifies the mobile app updates, Runtime Artifacts (RTAs), and metadata, and then downloads the changes to mobile devices.

• Sync Concepts
  Understand the concepts for syncing data between Salesforce and a mobile device.
• Sync Process
  When you launch the Consumer Goods Cloud offline mobile app, it verifies the connectivity to Salesforce and authenticates the user. During the sync process, modified data is uploaded from a device to Salesforce and only the required data is downloaded from Salesforce.
• Sync Management App
  Use the Sync Management app to monitor sync, view and modify sync configuration settings, and configure mobile settings. You can also manage mobile deployment packages and mobile themes, configure sync messages, and customize tracked objects, named fetch trees, and named queries.
• Sync Error and Troubleshooting
  To prioritize issues that you encounter in Salesforce or mobile devices, identify and understand the severity of these issues.