A timeline lets users see data from objects as a sequence of events happening over
time. You determine what information shows on the timeline by choosing the base (or primary)
object and the related objects. You can use standard objects or custom objects.
Required Editions
Available in: Lightning Experience
Available in: All editions with Industry Service Excellence permission set
licenses
A user’s profile permissions determine access to timelines. You can assign a user multiple timeline configurations.
For example, a user profile can have access to timelines that represent engagement data and assessment data.
Before you start configuring a timeline, identify your requirements. At a minimum, decide which objects are required for the timeline and the
information you want it to show.
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