To change the KPIs of an account plan, create a Customer Business Plan (CBP) for the
account and a product category. You can also import CBP records by using Data Loader. However,
when you import a CBP, you can get the CBPs without any associated
categories.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions where Consumer Goods
Cloud is enabled
User Permissions
Needed
To create a customer business plan:
CGCloud KAM
From the App Launcher, find and select Customer Business
Plan.
Click New.
Select the customer and the category that you want to create the CBP for.
To modify a
CBP or perform calculations, a user requires read and write access to all the categories
in the CBP. If the user has only partial access, such as read-only or read and write
access to only some categories, they can’t edit the CBP, activate scenarios, or perform
calculations in the CBP.
Select the business year.
Enter a description.
Save your changes.
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