Error and Exception Handling during Fund Auto-Determination
This section describes the different errors and exceptions that the system can experience during the fund auto-determination process. These errors and exceptions occur only when saving or closing Smart UI promotions that have the anchor type selected as Customer.
Required Editions
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions where Consumer Goods Cloud is enabled |
Is Locked Option Selected as False
| Scenario | If | and | the system |
|---|---|---|---|
| No Matching Product-Agnostic Fund | the anchor type of the fund is Customer | the system is unable to determine matching funds for the tactic | saves the promotion, but shows a Chatter notification that provides details on exception handling. |
| Duplicate Product-Agnostic Fund | the anchor type of the fund is Customer | the system determines duplicate matching funds for the tactic | shows all the detected funds including the duplicate funds in the Tactic Funds card. The system saves the promotion, but shows a Chatter notification that provides details on exception handling. |
| No Matching Product-Related Fund | the anchor type of the fund is Customer Product | the system is unable to determine matching funds for the tactic | saves the promotion but shows a Chatter notification that provides details on exception handling. |
| Duplicate Product-Related Fund | the anchor type of the fund is Customer Product | the system determines duplicate matching funds for the tactic | shows all the detected funds including the duplicate funds in the Tactic Funds card. The system saves the promotion, but shows a Chatter notification that provides details on exception handling. |
| No relevant fund template found | the system is unable to determine the relevant fund templates for the tactic | NA | saves the promotion, but shows a Chatter notification informing the user that no relevant fund templates are found for the tactic. |
Note All the scenarios specified are also applicable when copying promotions.
Is Locked Option Selected as True
The phase of the promotion isn’t Canceled.
| Scenario | If | and | the system |
|---|---|---|---|
| No Matching Product-Agnostic Fund | the anchor type of the fund is Customer | the system is unable to determine matching funds for the tactic | doesn’t save the promotion and shows a popup message that provides details on the error and its resolution. |
| Duplicate Product-Agnostic Fund | the anchor type of the fund is Customer | the system determines duplicate matching funds for the tactic | shows all the detected funds including the duplicate funds in the Tactic Funds card. The system doesn’t save the promotion, but shows a popup message that provides details on the error and its resolution. |
| No Matching Product-Related Fund | the anchor type of the fund is Customer Product | the system is unable to determine matching funds for the tactic | doesn’t save the promotion and shows a popup message that provides details on the error and its resolution. |
| Duplicate Product-Related Fund | the anchor type of the fund is Customer Product | the system determines duplicate matching funds for the tactic | shows all the detected funds including the duplicate funds in the Tactic Funds card. The system doesn’t save the promotion, but shows a popup message that provides details on the error and its resolution. |
| No relevant fund template found | the system is unable to determine relevant fund templates for the tactic | NA | doesn’t save the promotion and shows a popup message informing the user that no relevant fund templates are found for the tactic. |
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