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            Use a Call Script

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            3. Communications, Media, and Energy & Utilities Managed Package

            Use a Call Script

            One of the Member actions in the center area of the Campaign Call List Record Page lets you use a call script.

            1. Click Script. An OmniScript is launched in a separate tab.

              This OmniScript must have a Type of Campaign, a Subtype of Default, and a Language of English. If no such OmniScript is active, an error occurs.

            2. Follow the OmniScript's prompts.
            3. Return to the Contacts tab.
             
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            Salesforce Help | Article