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Energy & Utilities Cloud Data Model
The Energy & Utilities Cloud data model is a comprehensive data model covering everything needed for a cloud front-office system for energy and utilities marketing, sales and service in both competitive and regulated markets.
The model addresses the complexities of service, engagement, and sales across the full energy and utilities customer base that includes residential, commercial, and industrial entities. The data model covers concepts including premises and service points, customer management, offer and contract management, advanced pricing, and much more.
The Energy & Utilities Cloud data model is a 100% additive extension of the standard Salesforce data model that leverages all of the relevant Salesforce objects. Each ERD in this section illustrates the important entities, relationships and the Industries extensions to the Salesforce object model.
The data, system, and integration objects for the Energy & Utilities Cloud data model are listed in the object list below.
Salesforce provides industry-specific data models, built on top of the Salesforce object model, for each of the industries served by Salesforce. The logical entity relationship diagrams (ERDs) provided in this section illustrate the important entities and relationships for a given topic. The ERDs illustrate how Salesforce extends the standard Salesforce object model to tailor it to the needs of each industry.
To understand the notation used in these entity-relationship diagrams (ERDs), see About Vlocity Entity Relationship Diagram Notation.
Energy & Utilities Data Model Videos
For additional information and implementation examples, see the Energy & Utilities Data Model learning videos.
If you are a customer, request access to this resource by sending an email to: vlocity.access@salesforce.com
If you are a Salesforce Partner, you can get access via the Partner Community.
Advanced Pricing and Promotions
A subset of the Energy & Utilities Cloud data model represents pricing and promotions.
Customer Interaction
A subset of the Energy & Utilities Cloud data model represents customer interactions.
Order Management Order Orchestration Plans
A subset of the Energy & Utilities Cloud data model represents order management.
Product Catalog Overview
A subset of the Energy & Utilities Cloud data model represents the product catalog.
Energy & Utilities Cloud Object List
For details about Energy & Utilities Cloud objects, see the Energy & Utilities Object List.
