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Cases in Communications, Media and Energy
With Communications, you can create different Case records depending on the type of issue a customer is having. Create billing cases for customers with billing complaints. Create service cases if there is something wrong with the service provided or a product associated with that service.
You can create Cases from the following objects:
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Accounts
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Contacts
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Statements
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Statement Line Items
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Assets
Communications extends the standard Salesforce Case to include lookups to Statements and Statement Line Items. When viewing a billing statement or statement line item, you can see any associated disputes. When viewing a customer's service assets, you can see any associated trouble tickets.
