To help troubleshoot user issues, admins can log in to a Salesforce org as the user
experiencing the problem. Depending on your org settings, an individual user can be prompted
to grant login access to an admin.
Required Editions
Available in: Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited,
Developer, and Database.com Editions
User Permissions
Needed
To log in as another user:
Modify All Data
From Setup, enter Users in the Quick Find box, then select
Users.
Click the Login link next to the username. This link is
available only for users who have granted login access to an admin or in orgs where
admins can log in as any user.
Note You can't grant login access to other admins on
behalf of the user that you’re logged in as. The user must grant login access
directly.
To return to your admin account, select User’s Name | Logout.
This feature isn’t supported if you’re using Salesforce as a SAML identity provider
for single sign-on (SSO) and you try to log in to your service provider. In this
scenario, you’re blocked from logging in as another user and you receive an Insufficient
Privileges error.
While logging in as another user, you aren’t subject to any
login flows, whether they’re associated with the user’s profile or your
own.
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