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Journey Pause
Pause a running journey to temporarily halt processing contacts and sending messages through the journey. Resume a paused journey to restart processing contacts. Use this feature to temporarily halt sending messages for business reasons or to update content included in a journey. You can also pause a journey to allow a higher priority campaign to run instead, and then resume the journey after that campaign ends.
Paused Journey Behavior
You can pause a particular version or all versions of a journey to halt processing contacts. After a journey is paused, Journey Builder doesn’t create new sends. Contacts processed by Journey Builder and queued for sending aren’t paused.
Journeys can be paused for up to 14 days in 1-day increments. Each day is a 24-hour period starting from when the journey is paused. While pausing a journey, you can configure it to resume or stop at the end of the pause duration. You can manually resume a paused journey anytime during the pause duration.
You can extend or not extend the wait time of all Wait by Duration activities on that journey by the duration of the journey’s pause. If you don’t extend the wait time and the wait expires during a pause, the contact is processed after the journey resumes. Your selection for this option applies to all Wait by Duration activities on the paused journey (or all versions of the journey). This configuration option is only available for Wait by Duration activities. The wait time for Wait by Attribute and Wait for Date isn’t extended by default.
The system processes Wait Until activities, but the contact doesn’t go to the next activity until the journey resumes.
While pausing a journey, you can queue any contacts entering a paused journey and process them after the journey resumes. You can also drop the contacts trying to enter a paused journey. This configuration option isn’t available if Evaluate All Records is selected with the Data Extension Entry source. In that scenario, contacts entering a paused journey aren’t queued and dropped by default.
Resume a Paused Journey
When a paused journey resumes, all contacts with expired wait periods are evaluated against any goal criteria. If the option for contacts to exit upon meeting the goal is selected, then all contacts with expired wait periods are evaluated against goal criteria. Contacts that meet the criteria are processed for exiting the journey.
Some contacts use a send time determined by the Einstein Send Time Optimization (STO) activity. If that time arrives when the journey is paused, then those contacts are processed for sending only after the journey resumes.
The Path Optimizer activity performs a test to calculate a winning path. The test continues after a journey is paused. Because no contacts are processed for sending messages when a journey is paused, the pause can hinder the activity’s ability to determine the winning path.
Automations tied to paused journeys continue to run when the journeys are paused. The paused journey doesn’t affect Other journeys that use the same automation as a paused journey.
- Pause and Resume a Multi-Step Journey
Follow these steps to pause a Multi-Step journey in Journey Builder. - Pause and Resume a Transactional Send Journey
Pause and resume a Transactional Send journey in Journey Builder.
