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            Bounces

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            3. Engagement: Journey Builder and Automation Studio

            Bounces

            The bounce event extract file shows all the hard and soft bounces that occurred in a specific date range. The events in this report relate to all subscribers for a particular send.

            Output Types

            • CSV
            • TAB
            • XML

            Columns

            Attributes
            Name Description Possible Values Data Type Character Length
            ClientID The system account identifier associated with the attribute set -2^63 (-9,223,372,036,854,775,808) to 2^63-1 (9,223,372,036,854,775,807) Numeric Maximum length - big integer
            SendID or JobID Identifier associated with an email send   Number Maximum length - big integer
            SubscriberKey Customer-specified subscriber unique identifier associated with attribute set. By default, the value is the same as EmailAddress.   String 254
            EmailAddress Subscriber email address identifier associated with attribute set   String 254
            SubscriberID System-generated subscriber unique identifier associated with attribute set. SubscriberID relates to the Subscribers file SubscriberID column.   Number Maximum length - big integer
            ListID Identifier of the list ID associated with the subscriber in the send   Number Maximum length - big integer
            EventDate Date the bounce event occurred   Datetime  
            EventType Identifies event type Bounce String 6
            BounceCategory Identifies bounce type
            • Block bounce
            • Hard bounce
            • Soft bounce
            • Unknown bounce
            • Technical or other bounce
            		 String 50
            SMTPCode SMTP code related to the bounce   Numeric Small integer
            BounceReason Detailed reason for bounce provided by external ISP or MTA See Bounce Reason Table String 8000
            BatchID Identifies batch associated with a triggered email sent event - defaults to 0 for a marketing list send

            Sample values:

            SendID,EventDate,SubscriberKey,EmailAddress,TriggeredSendExternalKey,BatchId

            1234,1/2/2024,"example@example.com","example@example.com","Coupon",1

            1234,1/2/2024,"example@example.com","example@example.com","Coupon",2

            1238,1/10/2024,"example@example.com","example@example.com","Coupon",1

            		 String 100
            TriggeredSendExternalKey External key associated to a triggered send definition if the bounce resulted from a triggered send request   String 100

            Bounce Reason

            Bounce Reason
            BounceSubcategoryText BounceSubcategoryDescription
            Authentication Message lacks required authentication
            Bad Address Syntax Email address in invalid
            Complaints Your email is blocked due to complaints
            Content Message was filtered due to content
            Data Format Error Email is rejected due to formatting or line length errors
            Domain Unknown Recipient domain doesn't exist
            High Unknown Address Pct. Email is blocked due to the high quantity or percentage of unknown or inactive addresses on your list
            Inactive Account Address is temporarily unavailable
            Mailbox Full Recipient's mailbox is full or has exceeded storage allocation
            Network Error Connection lost or timed out during delivery
            Other Failed due to temporary failure or indecipherable bounce message
            Other This address does not accept mail
            Other This email is blocked by recipient
            Other Mailbox temporarily unavailable
            Server Too Busy Receiving email server is temporarily overwhelmed with delivery attempts, from you and other senders
            Spamblocked The remote mail server rejected this message due to characteristics of spam
            Temporary Domain Failure Receiving domain temporarily unavailable
            Unknown Response from email provider that doesn’t match a BounceSubcategoryText value. This response can contain non-alphanumeric characters.
            URL Block Emails containing your URLs are blocked
            User Unknown Address is non-existent at the domain
             
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