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Email Send Records
In Marketing Cloud Connect for Marketing Cloud Engagement, go to the Email Send tab in Sales or Service Cloud to access a specific Email Send record. An Email Send record includes related lists with tracking information on individual email results, aggregate link level details, and support requests that have been opened for the send.
- Tracking data is typically available within a few hours after the send, depending on send volume and system load. Use the Request Tracking Immediately option to expedite it.
- Deleting an email send also deletes individual email results, aggregate link level details, and any support requests associated with the send.
- If needed, initiate a support request on a send.
- If the send wasn’t successful, only the support request is available.
This information is included in an email send record.
| Section | Description |
|---|---|
| Email Send Detail | Detailed information about the email send, including a system-generated number that identifies the record. |
| Email Info | Information about the sender, business units, and recipient opt-in information. |
| Tracking Info | Job details and send performance statistics including delivery rate, open rates, and click-through rates. |
| Related Individual Result Reports |
|
| System Info | States who created the email send and when it was sent. |
| Individual Email Results | This list of recipients is linked to more detailed information about each individual. |
| Aggregate Link Level Details | A listing of links that were clicked and click information. This listing is linked to more detailed information about link activity. |
| Support Requests | A list of Support Requests that were initiated against this email send. |
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