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Using Cross-Cloud Products with Marketing Cloud Engagement
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            Marketing Cloud Connect Features

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            1. Salesforce Help
            2. Docs
            3. Engagement: Distributing Marketing and Marketing Cloud Connect

            Marketing Cloud Connect Features

            Learn about edition compatibility with Marketing Cloud Connect for Marketing Cloud Engagement and what features are available.

            Connector Versions for Engagement
            Connector Version Marketing Cloud Connect
            Integration Version Notes Our newest version, previously called V5, is for all Engagement customers using Salesforce Enterprise Edition or later.
            Supported Marketing Cloud Packages
            Engagement Package Marketing Cloud Connect
            Basic Checkmark
            Pro Checkmark
            Corporate Checkmark
            Enterprise Checkmark
            Supported Engagement Editions
            Engagement Edition (Legacy Terminology) Marketing Cloud Connect
            Core Checkmark
            Advanced Checkmark
            Agency Checkmark
            Enterprise 1.0 Lock & Publish See Note
            Enterprise 1.0 On Your Behalf See Note
            Enterprise 2.0 Checkmark
            Marketing Cloud Sandbox Checkmark
            Note
            Note Enterprise 1.0 Lock & Publish account functions as a Core account for compatibility with Marketing Cloud Connect. Enterprise 1.0 On Your Behalf isn’t supported. Customers can simulate the On Your Behalf use case by sending from the record owner. The record owner can see tracking.
            Supported Salesforce Editions
            Salesforce Edition Marketing Cloud Connect
            Professional -
            Enterprise Checkmark
            Performance Checkmark
            Unlimited Checkmark
            Salesforce Developer Edition Sandbox Checkmark
            Note
            Note CloudForce.com and Lightning Platform orgs aren't supported. Enable Custom Platform Events in your org to ensure that the managed package installs correctly.
            Supported User Interfaces
            User Interface Marketing Cloud Connect
            Salesforce Classic Checkmark
            Lightning Experience See note
            Note
            Note Lightning Experience isn’t supported for Marketing Cloud Connect features. Those using Lightning Experience with Salesforce are automatically redirected to Salesforce Classic when Marketing Cloud Connect tabs are clicked.
            Account Configuration Features
            Account Configuration Marketing Cloud Connect
            Manage Business Units in Salesforce

            Checkmark

            (Enterprise 2.0)
            Manage Tracking Data Storage Options Checkmark
            Manage Reply To Options Checkmark
            Manage Subscriber Visibility Options

            Scope by User and

            Non-Scope by User
            Manage Send Classifications Checkmark
            Connected App Authentication Checkmark
            Multi-Org Configuration Checkmark
            Subscriber Features
            Subscribers Marketing Cloud Connect
            Profile Center

            Checkmark

            (email only)
            Custom Profile Center Recommended for Journey Builder customers
            Subscription Center

            Checkmark

            (Marketing Cloud based sends)
            Custom Subscription Center Recommended
            Engagement Subscriber Status Source All Subs list
            Engagement-CRM Subscriber Status Sync Unsubscribes
            Subscriber Key Checkmark
            Data Extensions and Data Relationships

            Checkmark

            (sending only)
            Synchronized Data Extensions (CRM data synced to Engagement) Checkmark
            Suppression Lists Checkmark
            Send Logging Checkmark
            SmartCapture Requires custom Services engagement
            Email Content Features
            Content Marketing Cloud Connect
            Dynamic Content Checkmark
            Personalization Strings Checkmark
            Email Send Preview

            Checkmark

            (static and dynamic)
            AMPscript Checkmark
            Email Attachments

            Checkmark

            (requires AMPscript)
            Sender Authentication Package Checkmark
            International Sends Checkmark
            A/B Testing Checkmark
            Interaction Features
            Interactions Marketing Cloud Connect
            Triggered Emails Checkmark
            Automation Checkmark
            Automated Interaction Management (AIM) - Parent of Activities and Programs; reporting, queries, extracts, scheduling Engagement email only (imports and user-initiated sends)
            Distributed Sending -
            Journey Builder Integration Features
            Journey Builder Integration Marketing Cloud Connect
            Salesforce Entry Events Checkmark
            Custom Salesforce Entry Events Checkmark
            Sales and Service Activities Checkmark
            Custom Sales and Service Activities Checkmark
            Salesforce CRM Features
            More Features in Salesforce CRM Marketing Cloud Connect
            Segmentation / Target Audiences Campaign / Reports
            Single Sends

            Leads / Contacts / Person Accounts
            Salesforce Exclusions ✔
            Marketing Cloud Suppression Lists -
            Multiple Audience / Exclusions Checkmark
            View Sent Email Template Checkmark
            Global Resubscribe Checkmark
            Remove Duplicate Subscribers (dedupe) Checkmark
            Dynamic Owner Send "From" user record owner or alias Checkmark
            Send Classifications Checkmark
            Send to Salesforce Reports or Campaigns from Engagement Checkmark
            Salesforce Object mapping: Support for Personalization and Dynamic Content Checkmark
            Salesforce Object Sending: Sendable Custom Objects and Entities -
            Detailed Error Logging Checkmark
            Sending Log Checkmark
            Campaign Member Management Checkmark
            Quick Link to Engagement Checkmark
            Quick Link to Engagement Email Editor Checkmark
            Salesforce Mobile App Access -
            Tracking Features
            Tracking Marketing Cloud Connect
            View Tracking data at the individual and aggregate level (including sends, delivered, bounces (hard, soft, technical), unique opens, total opens, unique clicks, total clicks, and unsubscribes) Checkmark

            View link level detail at the individual

            and aggregate level (including email name, date sent, date opened, number of clicks, and number of unique clicks)

            		 Checkmark
            Rolling or scheduled tracking data updates Checkmark
            Request tracking data on-demand Checkmark
            Tracking suppression

            Checkmark

            (configurable per job or globally)
            View tracking data using charts, graphs, and reports Checkmark
            Journey Builder Engagement Data Checkmark

            See Also

             
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