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Using Cross-Cloud Products with Marketing Cloud Engagement
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            Multi-Org Account and User Configuration

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            3. Engagement: Distributing Marketing and Marketing Cloud Connect

            Multi-Org Account and User Configuration

            Through Marketing Cloud Connect for Marketing Cloud Engagement, multi-org supports connections for one Engagement business unit to one Sales or Service Cloud org. Multi-org also supports many Engagement business units to one Sales or Service Cloud org. Multi-org doesn’t support connections for a single business unit to multiple Sales or Service Cloud orgs, or business units of multiple Enterprise 2.0 accounts to the same org. Multi-org supports various user mappings based on these business unit configurations.

            Supported and not supported configurations

            Multi-Org User Configurations

            A single Engagement user can access multiple Engagement business units. Business unit access determines the ability to access multiple orgs.

            Marketing Cloud Connect user access to multiple business units
            • You can’t map a single Engagement user to more than one Sales or Service Cloud user within one org. In this example, U1 is mapped to UA and can’t be mapped to any other user in the same org, shown by broken line 1.
            • You can’t map an Engagement user to a Sales or Service Cloud user if that org is connected to a business unit that the Engagement user can’t access. In this example, U2 doesn’t have access to BU2, so U2 can’t map to UC, shown by broken line 2.
            • You can map users to multiple orgs through multiple business units. However, users can access only the org that is connected to the business unit that the user is logged in to. In this example, U1 can access BU1 and BU2, but can’t map to UC while logged in to BU1, shown by broken line 3. U1 must log in to BU2 to connect to UC.
            • An unconnected Engagement user accesses Engagement only. In this example, U3 can’t access Sales or Service Cloud orgs.
            Unconnected user can't access Salesforce orgs.
            • You can map an Engagement user to the same Sales or Service Cloud user if the Engagement user can access multiple connected business units. In this example, user U1 accesses multiple business units in the same Enterprise 2.0 account. These business units are connected to the same Sales or Service Cloud org. U1 can connect to the same Sales or Service Cloud user UA through either business unit.
            • You can’t map multiple Engagement users to the same Sales or Service Cloud user. In this example, U2 is connected to UB, so U3 and U4 can’t connect to UB.
             
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