Create a Sender Profile for Use with Reply Mail Management

The sender profile contains the name and address that the message appears to be from in the subscriber’s email client. Use a sender profile with Reply Mail Management (RMM) to manage replies from systems that use nonstandard protocols. This feature sends replies using the From address instead of the account’s Reply-To address.

1. To override some account-level RMM features using information in this section, select Use custom settings below.
2. To bypass the account RMM features and use the From address associated with the send, select Use direct forwards.
   

   Note This setting passes the email message to an email address associated with the account. This setting turns off the other options in this section.
3. Select who receives any forwards in the Forward to section.
   1. Select a multi-connect From option from the Choose from list option.
   2. Enter a name and email address in the Use Specified Information section.
      

      Note You can include personalization strings or static values in this section. Use only valid values to deliver forwards to the proper location.
4. Select Forwarding using triggered send and select a triggered send to send a specific triggered send type instead of the original email.
   

   Note If you don’t enable this setting, depending on your account setting, the reply address receives the original email.
5. To send a custom auto reply message using a triggered send, select Use Auto Reply and create these elements.
   • A sender profile without Custom Reply Mail Management settings and send classification to use with the auto reply triggered send.
     

     Note Assign the sender profile to the send classification for your triggered sends. If no send classification is defined and you use the Override Sender Profile option in the triggered send, the sender profile isn’t used.
   • The triggered send for the auto reply using the sender profile and send classification. Start the triggered send interaction.
   • Another sender profile and send classification using the triggered send for the triggered send auto reply. Use this sender profile and send classification for emails you want to use auto replies on.
   

   Note The display name from the auto reply triggered sender profile is the From name in the auto reply.