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From Address and Domain Verification Checklist
To avoid restricted sends, verify any From email address you plan to use with Marketing Cloud Engagement. Use this checklist to help you locate and verify sending From addresses. You may not use From addresses found in all these areas. All verified From addresses can be found in From Address Management.
Account Settings
- Confirm that the Email Reply Address is in a verified status. This field is editable and it must be verified as a From address.
- Confirm that values displayed under Authenticated Domains are accurate for this account. Authenticated domains appear in From Address Management as an SAP domain or a private domain.
Users
Verify all user From addresses that are used in the send flow process and in sender profiles.
- Confirm that the Reply Email Address is in a verified status for all user email addresses that you use as From addresses in sends.
- For each verified user, ensure that Add to From Name Dropdown is selected.
Sender Profiles and Send Classifications
Verify all sending From addresses in sender profiles and send classifications.
- Ensure that Choose from list displays the From addresses that you use in sends. Review the configuration setting in Users for missing addresses.
- When using specified information, ensure that From Email is in a verified status. If you use AMPscript in From Email, the status is automatically set to verified.
From Address Management
On the From Address Management page, you can search From email addresses and domains and filtering by status, type, and is sendable.
- Send a verification email.
- Set a From address as sendable or non-sendable.
- Delete unneeded address.
- Add a From email addresses. The From address is sent a verification email when the address is not an authenticated or registered domain for your account.
- Optionally, you can import From addresses from a data extension, or add up to 20 addresses with a separated-by-delimiters file. Importing addresses is helpful for accounts that use AMPscript in sender profiles to dynamically populate From addresses at send time.
Domain Registration in From Address Management
Use Domain Registration to automatically verify From addresses at the account level. This action applies to an entire domain that is not part of a recommended authenticated domain via Sender Authentication Package or Private Domain. To streamline the verification process and avoid sending restrictions, register a non-authenticated domain, and validate the entire domain’s ownership. All associated user email addresses that use the registered domain are verified without sending an email to that address.
- Determine who manages your DNS records for the domain you want to register. Your DNS administrator could be an agency or department that manages your companies domain names.
- Add a domain in this format - https://example.com.
- Ensure that the domain registration token is provided to your DNS administrator.
- Ensure that the DNS record for your domain includes a TXT file with the provided token.
- After completing the domain registration process, ensure that the domain displays as a registered domain.
