Loading
Feature degradation | Gmail Email delivery failureRead More
Marketing Cloud Engagement
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Custom Domain or Subdomain Delegation

            You are here:

            1. Salesforce Help
            2. Docs
            3. Marketing Cloud Engagement

            Custom Domain or Subdomain Delegation

            You can use domain or subdomain delegation, also called zone delegation, to configure your DNS. Subdomain configuration transfers only part of your existing custom domain to Marketing Cloud Engagement as part of your authenticated domain configuration. Engagement uses only the specified subdomain for appropriate activities.

            Important
            Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.
            Note
            Note Subdomains are used for sending email messages with your company’s branding. For information regarding the subdomains used to construct your API endpoints, see Your Subdomain and Your Tenant's Endpoints.

            As part of domain or subdomain delegation, you point a specific domain or subdomain, host, or zone name, to Marketing Cloud Engagement DNS servers. This sample shows the various configurations for a domain.

            • example.com - your domain name
            • www.example.com - your current website URL
            • server.example.com - the servers used by your custom domain
            • email.example.com - the custom subdomain to be used

            In this example, you use only the custom domain or subdomain and nothing else. Other Engagement tasks don’t impact any other portion of your domain. This example uses the subdomain email.example.com, but you can specify a value other than “email” for the custom subdomain. Use a value that your subscribers recognize as part of your brand, because this value appears in the From Name of your email messages, as well as view-as-a-webpage, link wrapping, and image wrapping.

            Configure Your DNS Settings

            Enter these values for the subdomain to assign to Engagement.

            • ns1.exacttarget.com
            • ns2.exacttarget.com
            • ns3.exacttarget.com
            • ns4.exacttarget.com

            Hyperforce DNS records:

            • ns01.ums-dns-salesforce.com
            • ns02.ums-dns-salesforce.com
            • ns03.ums-dns-salesforce.com
            • ns04.ums-dns-salesforce.com
            Note
            Note Every DNS service appears differently. Be familiar with your service before attempting to make this change. Not all DNS servers or DNS service or domain registrar control panels support subdomain delegation. Contact your DNS provider to ensure you can use this service.

            This example shows a typical DNS server configuration, including the applicable subdomain information shown in the last four lines:

            $TTL1H
$ORIGIN example.com
@       IN SOA       ns1.example.com           hostmaster.example.com
(
                    2013010100                     ;Serial
                          2H                       ;Refresh
                          1H                       ;Retry                                      
                          2W                       ;Expire
                          1H)                      ;TTL
         IN NS         ns1.example.com
         IN NS         ns2.example.com
localhost            IN A         127.0.0.1
                         IN MX 10       mailserver.example.com
;
;Delegate email.example.com to Marketing Cloud Engagement
email                         IN NS               ns1.exacttarget.com
email                         IN NS               ns2.exacttarget.com
email                         IN NS               ns3.exacttarget.com
email                         IN NS               ns4.exacttarget.com
             
            Loading
            Salesforce Help | Article