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Respond Automatically to Messages
Use the Response message template in GroupConnect to create an automatic response message for incoming messages from your contacts.
Use the Response message template to create an automatic response message for incoming messages from your contacts. Set a fixed response based on rules you assign in the template. You can define up to 50 responses. As soon as GroupConnect identifies a keyword in the incoming message that matches a keyword in one of the responses, that response is triggered. GroupConnect does not continue to look for matches in the rest of the possible response messages.
Include this content when you edit your messages by clicking Add Content:
- Text + Emoji: Includes all characters specified by the UTF-8 standard. The LINE app allows up to 1024 characters per message.
- Media: Includes images stored in your portfolio. The LINE app allows JPEG images up to 200 KB.
- Rich Message: Includes a combination of images and URLs, as well as text for mobile devices that do not support rich messages. Use AMPscript to customize links.
- Sticker: Includes images provided by the messaging app.
- Dynamic Image: Includes a message pulled from a data extension via AMPscript or a URL. This feature allows you to include images in your message based on contact attributes. The maximum size for the image used in the message is 1024 by 1024 pixels and must be JPEG. The maximum size for the image used in the preview is 240 by 240 pixels and must be JPEG.
- Enter a name for the message.
- Select the account.
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Set the rules for when the message is sent.
Tip Set more specific rules higher in priority than general rules because GroupConnect sends the response associated with the first rule that matches an inbound message. - Add the response message for each rule.
- Edit the error message.
- Move to the next page.
- Review and activate the message.
