Clear a Transactional Send Journey Queue

You can clear a Transactional Send Journey queue when messages in a paused or errored journey are outdated and no longer eligible for delivery.

1. If the journey is Active, select Pause.
2. Click , and select Clear Message Queue.
3. Click Clear Queue.
   Any queued messages are terminated and set to a Not Sent.
4. To confirm deletion, click the message activity, and review the Not Sent records or the Errored count in the Transactional view on the Journey Dashboard.