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Error Message Troubleshooting
Review possible solutions to common contact journey errors in Journey Builder. These errors can cause a contact to exit a journey earlier than expected.
| Error Message | Issue or Possible Solution |
|---|---|
| Email Activities | |
| This contact opted out of all Marketing Cloud Engagement emails. | -- |
| This contact is missing a required attribute. | Update the record to include the required attribute value. |
| We can’t find this contact in the All Subscribers list. | -- |
| We can’t find a matching subscriber key for this contact. | -- |
| This contact is on an exclusion list. | -- |
| List Detective removed this contact. | -- |
| This contact is on a suppression list. | -- |
| This contact opted out. | -- |
| This contact was permanently deleted. | -- |
| This contact has an invalid email address. | Confirm and update the email address in the data extension. |
| Data Binding | |
| Required email address not found. | Add a valid email address to the contact record in the data extension. |
| Unexpected Error | |
| Something went wrong. | -- |
| Sales Cloud Activity | |
| Duplicate field values found. | Delete the duplicate value. |
| Specify a required field. | Choose a required field. |
| Doesn't meet the validation criteria. | Confirm each required field has a value provided and matches the specified data type. |
| Maximum string value exceeded. | Confirm that each field provided doesn’t exceed the max length. |
| Invalid ID string value found. | Confirm and update the ID value in the data extension. |
| Invalid relationship field value type. | Confirm the ID is valid for the field being modified. |
| Duplicate records found. | Delete the duplicate contact record. |
| Can't update a converted lead. | The Lead record was converted to a Contact. After it’s converted, the Lead record can’t be updated |
| Can't reference a deleted object. | -- |
| Can't combine a person account record type change with any other field update. | -- |
| Org storage limit exceeded. | Contact Salesforce Support to increase your data storage, or delete unneeded data. |
| Invalid value found for a restricted picklist. | Confirm if the value provided matches a valid restricted picklist value. |
| Custom Activity | |
| The REST response doesn’t contain a required outArgument ({argumentName}). | Verify the response being returned from the executed endpoint contains the required outArgument. |
| Increase request time or add activity retries. | Increase request time or add activity retries. See Custom Activity Configuration for details. |
| Request failed due to: (issue) | Add activity retry if applicable. |
| Can't complete the REST API call. Confirm the configuration for Execute is valid JSON and conforms to Journey Builder workflow document. | Confirm the configuration for Execute is valid JSON and conforms to Journey Builder workflow document. |
| Can't parse the returned data required for the REST activity. | Verify the response being returned from the executed endpoint is valid JSON. |
| Can't parse the payload. Confirm JSON conforms to Journey Builder workflow document. | Confirm config.json is valid JSON and conforms to the Journey Builder workflow document. |
| Validation failed for (URI). Use https:// for POST | Verify that the executed endpoint uses https and has a valid SSL certificate. |
| REST response outArgument doesn't match the specified data type (argumentName). | Verify the outArgument provided in the response body matches the data type specified in the config.json. |
| Update Contact | |
| Missing required fields. | Add the required data to the activity configuration. |
| Target data extension was deleted. | Reconfigure activity to use an active data extension. |
| Primary Key violated on insert. | Contact Data exists for the specified data extension for contact. |
| Activity timed out. | -- |
See Also
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