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Journey History
Get historical data about your contacts and journeys with the Journey History feature. See how a contact or journey performed, and use that data to improve journey performance.
You can add or remove columns from the table and download the results to a CSV. The export displays only the number of records currently being viewed in the dashboard.
This view displays the last 30 days of activity. It includes the total number of contacts across all journeys in your account. Deleted journeys and journeys in draft mode aren’t included in this historical view.
Note Effective with the Winter ’25 release, the Journey History page no longer displays redundant
rows or rows with empty activity names or Complete status. The History Download API also doesn’t
display rows with empty activity names or Complete status. This change prevents artificial
inflation of the success rate metrics shown in the Journey History analytic overview.
Journey History
| Value | Description |
|---|---|
| Contact Key | The ID associated with a contact record. This field is set in the contacts data model using the Contact Builder tool. |
| Journey | The name of the journey that the contact entered. |
| Activity ID | Identifies an activity, and helps you distinguish between multiple activities of the same type. Use the full Activity ID to search. Locate the Activity ID on the History Dasboard or the journey canvas. |
| Activity Type | The type of activity that the contact reached. |
| Activity Name | The Journey Builder activities that the contact reached. Activity names come from the activity’s Name field on the Journey Builder canvas. Activity names are editable. If a name isn’t provided, the name of the triggered send that’s created when an email message is sent shows instead. For Wait activities, the wait duration length is shown in this field. |
| Status | The result of the activity type. For activities related to journey entry, the status is the reason that the contact entered or didn’t enter the journey or why another action occurred. A failed status includes what caused the failure. |
| Status Detail | The description, if applicable, of what caused the record’s status. |
| Time | The timestamp identifying when the activity occurred. Information is shown for the last 30 days only. Your computer’s time zone setting determines the time zone that the timestamp uses. |
| Success Rate | The percentage of successes out of all the table records from the selected journeys. |
| Successes | The number of records from the selected journeys that have a status of Complete. |
| Hard Errors | The number of records from the selected journeys that have a status of Failed. |
| Soft Errors | The number of records from the selected journeys that have warnings. |
| Contacts Entered | The percentage of records that have exited out of all the entered contacts. |
| Entered | The number of records from the selected journeys that have an activity type of StartInteractionActivity. |
| Exited | The number of records from the selected journeys that have an activity type of StopInteractionActivity. |
| History Events | The time series graph displaying the number of records occurring over time. |
- Journey Builder Audit Log
Get full visibility into the changes made to your journeys to monitor their evolution and maintain accountability across teams in your business unit. The Journey Builder Audit Log feature shows information about the users creating, modifying, activating, deactivating, stopping, and deleting journeys. You can also view the activity and status history of a contact, journey, or journey version. - Status Key Reference
Understand the status messages shown on the Contacts page in Journey Builder. - View a Contact Path in a Journey
Use this feature to locate a contact in a running or stopped journey and view the path they took within the last 30 days. From here, you can determine where a contact is in a journey and if they exited a journey early or finished a journey. You can also remove the contact from any point in the journey. - View a Contact Path on the Journey History Dashboard
Use this feature to locate a contact in a running or stopped journey and view the path they took within the last 30 days. From here, you can determine where a contact is in a journey and if they exited a journey early or finished a journey. You can also remove the contact from any point in the journey. - View a Contact's Journey History in a Journey
You can view a contact’s journey history on the journey canvas. Results are shown for the previous 30 days by default. - View a Contact’s History on the Journey History Dashboard
You can view a contact’s journey history on the Journey History dashboard. Results are shown for the previous 30 days by default. - View Recent Contacts by Activity
View up to 30 days of contacts processed in any non-wait activity in any active, stopped, or paused journey in Journey Builder. Expand for a detailed view to identify trends in contact success and error rates to troubleshoot and resolve issues more quickly. - Error Message Troubleshooting
Review possible solutions to common contact journey errors in Journey Builder. These errors can cause a contact to exit a journey earlier than expected.
See Also
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