Mobile Activities in Journey Builder

Journey Builder includes the SMS, LINE Message, Push Notification, In-App Message, and Inbox activities for sending to mobile devices from a journey. Add MobilePush inbox messages without leaving the journey. Configure SMS, LINE Message, In-App Message, and Push Notification Journey Builder activities to use messages created in Mobile Studio and Content Builder.

• Create the Carousel LINE Activity in Journey Builder
  Use a carousel message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A carousel message is a LINE message that can include 10 different messages within one carousel. To create LINE messages, your account must have LINE channels enabled. To learn more about how to get LINE access and channels, contact your Marketing Cloud Engagement account representative.
• Configure an Existing Content Builder Carousel Message in Journey Builder
  Use a carousel message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A carousel message is a LINE message that can include 10 different messages within one carousel. To create LINE messages, your account must have LINE channels enabled. To learn more about how to get LINE access and channels, contact your Marketing Cloud Engagement account representative. You can add carousel messages that you created in Content Builder to a Journey Builder LINE activity.
• Create an In-App Message Activity in Journey Builder
  Use the in-app message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. An in-app message is a full-page, window, or banner message that’s sent to users of your mobile app. The message appears when the user is in the app. Use in-app messages to announce offers, invite users to take a survey, or encourage them to turn on push notifications or location settings for your app.
• Configure an Existing Content Builder In-App Message in Journey Builder
  Use the in-app message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. An in-app message is a full-page, window, or banner message that is sent to users of your mobile app. The message is displayed when the user opens the app. You can use in-app messages to announce new content in your app, invite users to take a survey, or encourage users to enable features in your app. You can add in-app messages that you created in Content Builder to a Journey Builder Push activity.
• Configure an Inbox Activity in Journey Builder
  Use the Inbox activity to power Journey Builder MobilePush Inbox message sends to Marketing Cloud Engagement contacts in a journey.
• Create a Multi-Content Message LINE Activity in Journey Builder
  Use a multi-content message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A multi-content message can include a single video, image, audio, or text message or up to five of these elements in one message.
• Configure an Existing Content Builder Multi-Content Message in Journey Builder
  Use a multi-content message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A multi-content message can include a single video, image, audio, or text message or up to five of these elements in one message. You can add multi-content messages that you created in Content Builder to a Journey Builder LINE activity.
• Create a Push Notification Activity in Journey Builder
  Use the push notification activity to power Journey Builder push notification sends to Marketing Cloud Engagement contacts in a journey.
• Configure an Existing Content Builder Push Notification in Journey Builder
  Use the push notification activity to power Journey Builder push notification sends to Marketing Cloud Engagement contacts in a journey. You can add push notifications that you created in Content Builder to a Journey Builder Push activity.
• Create an SMS/MMS Activity in Journey Builder
  Use the SMS/MMS activity to power Journey Builder SMS sends to Marketing Cloud Engagement contacts in a journey. MMS is only available in the United States and Canada.
• Configure an Existing Content Builder SMS/MMS in Journey Builder
  Use the SMS/MMS activity to power Journey Builder SMS sends to Marketing Cloud Engagement contacts in a journey. You can add SMS or MMS messages that you created in Content Builder to a Journey Builder SMS/MMS activity. MMS is only available in the United States and Canada.
• Marketing Cloud Engagement WhatsApp Messaging
  Use Marketing Cloud Engagement WhatsApp Chat Messaging and WhatsApp-First Business Messaging to expand your Omni-Channel engagement. Use Contact Builder to manage your audience. Use Content Builder for content generation, preview, and personalization. Use Journey Builder to send your customers messages as part of a customer journey. Sinch and Meta are official Salesforce Marketing Cloud Engagement partners.
• View SMS Analytics in Journey Builder
  SMS analytics measure the impact of Journey Builder SMS message activities on the behavior of your customers. You can track the performance of each SMS activity in a journey. Metrics for SMS activities aggregate usage data for all versions of a journey.
• Mobile Activity Tracking
  Find tracking information for each mobile message activity on your running journey’s canvas. Click a mobile message activity to access statistics. Select a timeframe for your analytics from the date field. Access more Journey Builder mobile message tracking in Mobile Studio.