Pause and Resume a Transactional Send Journey

Pause and resume a Transactional Send journey in Journey Builder.

Note Enable the Activate/Stop/Pause/Resume/Send/Schedule permission to the user’s Journey Builder Role to use this feature.

For more details about the permissions granted with user roles in Journey Builder, see Journey Builder Roles and Marketing Cloud Engagement Roles.

1. Navigate to and click the running journey.
2. Click Pause, then click Pause again.
   

   Tip To view the age of the oldest message in the queue, hover over the number in the queue in the Transactional dashboard.
3. Fix or update the message content or activity settings
4. Click Resume.
   To confirm that the journey has resumed, return to the Journeys Dashboard, locate the journey, and check the queue.

   

   Note Messages queued longer than three days aren’t delivered after the journey resumes. Contacts queued longer than three days are set to Not Sent.