Pause and Resume a Multi-Step Journey

Follow these steps to pause a Multi-Step journey in Journey Builder.

Note Enable the Activate/Stop/Pause/Resume/Send/Schedule permission to the user’s Journey Builder Role to use this feature.

For more details about the permissions granted with user roles in Journey Builder, see Journey Builder Roles and Marketing Cloud Engagement Roles.

1. Navigate to and click the running journey.
2. Click Pause.
3. Choose whether to pause the current version of the journey or all running versions.
4. Select whether to extend the duration of any Wait By Duration activities by the amount of time you pause the journey.
5. Select the number of days for the pause.
6. Select the action that occurs when the pause expires.
7. Select whether the journey queues contacts at the entry source for processing after the pause expires.
   If you don’t queue the contacts, contacts that enter a paused journey are ignored and not processed. This option is available if you select Evaluate New Records Only for the Data Extension entry source. By default, this option doesn’t queue contacts. You can’t change this setting while the journey is paused.