Salesforce Experience Cloud

The Salesforce Experience Cloud entry source in Journey Builder starts activities in a journey when new members are added to your Experience Cloud site. Use the Salesforce Data Event for activities that aren’t related to adding new members.

Note New users must be explicitly granted access to create or edit Salesforce events, except users with the Marketing Cloud Engagement Administrator role.

Note Salesforce entry sources are only editable when no other journey or version uses them. You can't edit the object a Salesforce entry source uses to decide who enters the journey. To choose a different object in a Salesforce entry source, delete and recreate the entry source.

1. Drag Salesforce Data onto the canvas.
2. Click Salesforce Data.
3. Select Salesforce Community.
4. Select a community from your list of connected, active communities and click Next.
5. Select fields for use in the journey decision splits and other activities.
6. Click Next.
7. Review the entry source definition summary and click Done.