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Update a Contact
Update or modify a Marketing Cloud Engagement contact record in Journey Builder using the update contact activity.
Use the update contact activity to modify a contact attribute value when a contact reaches this activity in a journey. You choose a sendable data extension and set a static value that overwrites this value for each contact that reaches the activity. Date attributes provide the option to use the current time in Central Standard Time.
The Sendable Field value for each contact is populated with values matching the Contact Key. If no rows for the associated Sendable Field value exist, a new row is added. If there are one or more existing rows for the associated value, existing rows are updated and no new rows are added.
- Drag the activity onto the canvas.
- Click the activity.
- Click Select Data Extension.
- Select the data extension that contains the attribute that the journey modifies.
- Click Attribute Value.
- Select the attribute to modify.
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Add the static value or select the date if the attribute is date-based.
- To apply a timestamp at the time each contact reaches the activity, select Use current time for date-based attributes.
- Add up to five attributes to update.
- Click Summary.
- Click Done.
- Update Contact Activity Use Cases
Review two common use cases for the Update Contact activity in Journey Builder.
