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Journeys and Automations in Marketing Cloud Engagement
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            WhatsApp Status Errors in Marketing Cloud Engagement

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            3. Engagement: Journey Builder and Automation Studio

            WhatsApp Status Errors in Marketing Cloud Engagement

            Review WhatsApp status errors. These status errors are generated by WhatsApp and are subject to change.

            Error Description
            MEDIA_TOO_LARGE The media used in the message is above the 5-MB limit specified by WhatsApp.
            MEDIA_TYPE_UNSUPPORTED The media used in your message is an unsupported type. Upload a JPEG or PNG.
            BAD_REQUEST

            One of these descriptions:

            • Message length exceeds 4,096 characters.
            • A required parameter is missing.
            • The value entered for a parameter is of the wrong type or other problem.
            • Message contains a parameter that isn’t required.
            • The request isn’t valid.
            • Parameter length is too long.
            • Translated text is too long.
            • Whitespace policy is violated.
            • Format character policy is violated.
            • The template media format used isn’t supported.
            • A required component in the template is missing.
            • URL in the button component is invalid.
            • Phone number in button component is invalid.
            • Parameter format doesn’t match the format in the created template.
            MEDIA_NOT_REACHABLE Failed to download the media from the sender.
            CHANNEL_BAD_CONFIGURATION Channel rejected the given channel credentials.
            DELIVERY_TIMED_OUT

            One of these descriptions:

            • Message failed to send because it was pending for too long. Resend the message.
            • Message failed to send during its Time To Live (TTL) duration.
            DELIVERY_REJECTED_DUE_TO_POLICY Message failed to send because there are restrictions on how many messages can be sent from this phone number. This failure can occur if too many messages were blocked or flagged as spam.
            RECIPIENT_INVALID_CHANNEL_IDENTITY

            One of these descriptions:

            • Failed to send the message because this user's phone number is part of an experiment. Skip sending messages to this user.
            • Message failed to send since the user with this phone number has potentially changed.
            • User isn’t valid.
            • You can’t send messages to yourself.
            TEMPLATE_INSUFFICIENT_PARAMETERS Number of parameters provided doesn’t match the expected number of parameters.
            RECIPIENT_NOT_REACHABLE Given channel identity isn't reachable on this WhatsApp channel.

            See Also

             
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