Loading
Salesforce now sends email only from verified domains. Read More
Marketing Intelligence in Marketing Cloud Next
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Supported Multi-Touch Attribution Models

          Supported Multi-Touch Attribution Models

          Multi-Touch Attribution (MTA) offers several default models that analyze channel contribution. Select a model based on your specific business strategy.

          Model Name Best For How It Works Example
          First Touch Analyzing top-of-funnel brand awareness drivers Assigns 100% credit to the first interaction in the lookback window

          Journey: Email → Google Ads → Conversion

          Credit: Email = 100%.

          Last Touch Optimizing bottom-of-funnel performance and immediate conversion drivers Assigns 100% credit to the final interaction before conversion

          Journey: Email → Google Ads → Conversion

          Credit: Google Ads = 100%

          Linear Regression Weighting every interaction in the customer lifecycle evenly Distributes credit equally across every touchpoint in the journey

          Journey: Email → Google Ads → Instagram → Conversion

          Credit: Each touchpoint ≈ 33%

          Time Decay Strategies that give more weight to recent interactions when attributing a sale Assigns credit based on recency. Touchpoints closer to the conversion get more weight

          Journey (Time-decay 7 days): Email (3 days before) → Google Ads (1 day before) → Conversion

          Credit: Google Ads receives more credit than the email, because it’s closer to the conversion

          U-Shaped Emphasizing both the initial discovery and the final close, while acknowledging mid-funnel nurturing Allocates 40% to the first touch and 40% to the last touch. Splitting the remaining 20% equally among middle interactions

          Journey: Email → Meta Ads → LinkedIn Ads → Google Ads → Conversion

          Credit: Email: 40%Meta Ads: 10%LinkedIn Ads: 10%Google Ads: 40%

           
          Loading
          Salesforce Help | Article