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          Create a Keyword in MobileConnect

          Create a Keyword in MobileConnect

          Create a keyword between two and 25 characters long in Marketing CloudMobileConnect.

          YES isn’t available as a keyword in MobileConnect. YES is a reserved word required for the double opt-in process in the United States. Other reserved keywords are NO, Y, N, Maybe, Confirm.

          Keywords aren’t case-sensitive and must follow these criteria:

          • Minimum of two characters
          • Maximum of 25 characters
          • Only characters from the GSM 3.38 character set
          1. In the app switcher, hover over your name and Click Setup.
          2. Search for MobileConnect.
          3. Click Administration.
          4. Click a short or long code.
          5. Enter a keyword in Create Keyword.
            Note
            Note MobileConnect displays the availability of the keyword. An unavailable keyword can become available later.
          6. Click Create.
           
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          Salesforce Help | Article