Create a Text Response Message in MobileConnect

Use the Text Response template to send an automatic response to incoming SMS messages with a specific keyword in Marketing Cloud Engagement.

1. On the MobileConnect Overview screen, click Create Message.
2. Select the Text Response template.
3. Enter a name for the message.
4. Select the short or long code to use.
5. Select or create the keyword.
   Next Keyword responses must be a minimum of two characters.
   

   Tip Select Default Keyword to use this message as the default for all responses. This message is triggered if MobileConnect doesn’t recognize the keyword. You can set only one default keyword message per short or long code. Default keyword messages apply to private short or long codes.
6. Move to the next page, and then enter the response and error messages.
7. To send a message to a specific group of subscribers, create an alternate response.
   To send the alternate response to all subscribers, select Subscribed. To send the response to subscribers based on a specific keyword, select the keyword.
8. Move to the next page, and then set the delivery date and time.
9. Schedule or send the message.