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            SFTP Accounts in Marketing Cloud Engagement

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            SFTP Accounts in Marketing Cloud Engagement

            SSH File Transfer Protocol (SFTP) is a method of securely transferring data from one computer to another over the internet. Use the Marketing Cloud Engagement SFTP server to import lists, export analytics data, and extract customer data. You can also use the SFTP server with Data Extract and File Transfer activities in Automation Studio.

            SFTP Considerations

            • The Marketing Cloud Engagement SFTP server only supports connections on port 22.
            • The username and password that you use to connect to the SFTP server are different from the credentials that you use to log in to Marketing Cloud Engagement.
            • The names of files that you transfer to the SFTP server can’t contain these characters: \ / : * < > | ? "
            • Up to 10 simultaneous connections can be made from your account to the SFTP server.
            • If a user tries to connect to the SFTP server too many times using an incorrect password, they’re blocked from attempting to login again for 30 minutes.
            • The SFTP server automatically closes connections that have been inactive for more than 10 minutes.
            • Your SFTP folder includes Import, Export, and Reports folders. Don’t delete these folders. Imported files must reside in the Import folder so that the system can find them. Marketing Cloud Engagement uploads your data extracts to the Export folder and your reports to the Reports folder.
            • Marketing Cloud Engagement retains files on the SFTP server for at least 21 days. After this time period elapses, these files can be automatically removed.
            • SSH Keys for SFTP
              You can use an SSH key to use to authenticate SFTP connections. Upload each key that you want to use in the Data Management section of Marketing Cloud Engagement Setup.
            • Create SFTP User Accounts
              Create user accounts for SFTP users in Marketing Cloud Engagement. You can have up to 10 active SFTP user accounts per member ID (MID).
            • Connect to the SFTP Server
              Learn how to use a third-party SFTP client to connect to the Marketing Cloud Engagement SFTP server. After you connect, you can download files from the SFTP server and upload files to it.

            See Also

             
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